Returns & Refund Policy

Skivon Return Policy

A return or replacement may be considered if:

• You receive a damaged product.
• You receive a defective product.
• You receive the wrong product.
• An item is missing from your order.
• The product received does not match your order.

All return requests are reviewed and verified by Skivon before approval.

Return Eligibility

Due to hygiene and safety considerations, opened or used Ayurvedic skincare products may generally not be eligible for return.

An eligible product should generally be unused, unopened, and in its original packaging. Please retain the original invoice, packaging, and any accessories or promotional items supplied with the order.

Products received damaged, defective, incorrect, or incomplete may be considered for return or replacement after verification.

How to Request a Return

If you believe your order qualifies for a return or replacement, contact Skivon Customer Support as soon as possible after delivery.

Please provide:

• Order number
• Product name
• Registered mobile number or email address
• Reason for the return
• Clear photographs of the product and packaging, where applicable

Our team will review your request and may ask for additional information to verify the issue. Please do not send any product back to Skivon until our Customer Support team provides return instructions.

Damaged or Tampered Products

If your shipment arrives damaged, opened, or tampered with, please contact us promptly. We recommend taking clear photographs of the outer packaging, shipping label, and product. Keep the original packaging until the issue has been reviewed by our team.

After verification, Skivon will provide an appropriate resolution according to the applicable return and replacement terms.

Replacement Policy

For an approved claim involving a damaged, defective, incorrect, or incomplete product, Skivon may provide a replacement, subject to product availability and verification.

If the same product is unavailable, an alternative resolution or eligible refund may be provided.

Skivon Refund Policy

If a refund is approved, Skivon will generally process it through the original payment method. The time required for the refund to appear in your account may vary depending on your bank, payment gateway, card issuer, or other payment service provider.

For Cash on Delivery (COD) orders, additional information may be required to process an eligible refund. Our Customer Support team will provide the relevant instructions.

When Is a Return Not Accepted?

A return, replacement, or refund may not be accepted when:

• The product has been opened or used, except where an applicable product issue qualifies for a claim.
• The product was damaged after delivery due to improper handling, storage, or use.
• The product has been altered, misused, or damaged after delivery.
• The product is returned without required original packaging.
• The request is submitted outside the applicable return period.
• The customer ordered the wrong product or changed their mind where the product is not eligible for return due to hygiene or safety considerations.

Return Shipping

For approved returns related to a damaged, defective, incorrect, or incomplete order, Skivon will provide the applicable return instructions. For other return requests, return shipping charges may apply depending on the reason for the request and the applicable return conditions.

Order Cancellation

If you wish to cancel your order, please contact Skivon Customer Support as soon as possible after placing the order. Cancellation may not be possible once an order has been processed, packed, or dispatched. For orders that have already been dispatched, the request may be handled according to the applicable shipping and return procedure.

Refund Processing Time

Once an eligible refund has been approved, Skivon will initiate the refund according to the applicable processing timeline. The time taken for the refunded amount to appear in your account depends on the payment method and the processing time of the relevant bank or payment service provider.

Important Customer Information

Before completing your purchase, please carefully verify:

• Product name and quantity
• Shipping address
• PIN code
• Mobile number
• Email address

Providing accurate information helps prevent delivery and order-related issues. All returns, replacements, and refunds are subject to product condition, order details, verification, and the terms of this policy.

Changes to This Returns & Refund Policy

Skivon may update this Returns & Refund Policy from time to time to reflect changes in our products, services, or business procedures. Any changes will be published on this page and will become effective from the date of publication. Customers are encouraged to review this page periodically for the latest policy information.

Contact Skivon

For assistance regarding Skivon returns, refunds, replacements, damaged products, incorrect orders, or other order-related concerns, please contact our Customer Support team.

• Phone: +91 7428989004
• Email: care@skivon.in
• Address: B-506, NX-Byte, Greater Noida, U.P. - 201306

Our Customer Support team will review your request and provide appropriate assistance according to the applicable Skivon Returns & Refund Policy.